Return and Refund Policy
Last updated: October 31, 2026
Thank you for shopping with us. This Return and Refund Policy explains the conditions under which products may be returned, how returns are arranged, and how refunds are processed.
This online store is operated by:
Company name: NBI Blockchain Association
CVR number: 45938328
Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark
Email: support@sdfsf.shop
Telephone: +45 50 16 81 73
This policy applies to orders delivered to Germany and Austria.
1. 30-Day Return Policy
We offer a 30-day voluntary return policy for eligible products.
Customers may request a voluntary return within 30 days after receiving the product, subject to the conditions described below.
To qualify for a voluntary return, the product should generally:
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Be in its original condition;
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Be unused or unworn;
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Include all original accessories, parts and components;
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Be returned in its original packaging where reasonably possible; and
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Be accompanied by proof of purchase or sufficient information to identify the order.
These conditions apply to our voluntary return policy and do not restrict statutory withdrawal rights or rights relating to defective or non-conforming goods.
2. How to Request a Return
To request a return, please contact our customer service team at:
Email: support@sdfsf.shop
Please include:
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Your full name;
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Your order number;
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The email address used for the order;
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The product you wish to return; and
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A brief description of the request, where relevant.
You do not need to provide a reason when exercising an applicable statutory right of withdrawal.
After receiving your return request, we will provide the applicable return instructions.
For returns requiring shipment, we will send a free prepaid return shipping label by email.
Customers can download and print the label, attach it to the parcel and send the product back using the designated shipping method.
Customers in Germany and Austria do not pay return shipping costs when following our return instructions.
3. Return Address
The applicable return address will be provided in the return instructions and prepaid return label sent by email.
Depending on the product and fulfilment arrangement, the return address may differ from our registered business address.
Please follow the return instructions provided by our customer service team.
Our registered business address should not automatically be treated as the return warehouse unless specifically confirmed.
4. EU Statutory 14-Day Right of Withdrawal
Consumers in Germany and Austria generally have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason.
The withdrawal period generally begins on the day when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. Special rules may apply to orders delivered in multiple shipments.
To exercise this right, you must inform us of your decision to withdraw before the withdrawal period expires.
You may send a clear statement by email to:
You may also use the model withdrawal form provided below, although its use is not mandatory.
After notifying us of your withdrawal, you must send back the goods without undue delay and no later than 14 days from the day on which you communicated your decision to withdraw, unless we have agreed to collect them.
Our statutory withdrawal arrangements are separate from our voluntary 30-day return policy.
Nothing in this policy restricts mandatory consumer rights under applicable law.
5. Return Shipping Costs
We cover return shipping costs for customers in Germany and Austria.
This applies to eligible returns, including:
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Returns due to a change of mind;
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Returns under our voluntary 30-day return policy;
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Returns under the applicable statutory 14-day withdrawal right;
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Defective products;
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Damaged products;
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Incorrect products; and
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Other returns for which we are responsible under applicable law.
We will provide a prepaid return label free of charge by email.
Customers can download and print the label and return the parcel using the designated shipping service.
No return shipping fee will be deducted from an eligible refund when the provided return instructions are followed.
6. Damaged Products
If your product arrives damaged, please contact us promptly at:
Please include, where reasonably available:
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Your order number;
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A description of the damage;
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Photographs of the product;
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Photographs of the packaging; and
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A photograph of the shipping label.
Photographs or other supporting information may help us investigate the issue but do not automatically limit statutory consumer rights.
Depending on the circumstances and applicable law, an appropriate remedy may include:
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Repair;
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Replacement;
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Return; or
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Refund.
Where a return is required, we will cover the applicable return shipping costs.
7. Incorrect Products
If you receive an incorrect product, model or variant, please contact us at:
Please provide your order number and a description of the issue.
Photographs of the product and packaging may help us investigate.
We will review the issue and provide an appropriate solution in accordance with applicable law.
Where a return is required, we will provide a free prepaid return label.
8. Missing Products or Components
If your order arrives with missing products, accessories, parts or components, please contact:
Please include your order number and a description of the missing items.
Where available, photographs of the delivered products and packaging may assist us.
We will investigate and provide an appropriate solution in accordance with applicable consumer protection law.
9. Return Inspection
Returned products may be inspected after arriving at the designated return location.
The inspection may include:
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Confirming the product identity;
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Checking its condition;
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Checking included accessories or components; and
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Reviewing any reported defect or issue.
For voluntary returns outside the statutory withdrawal period, eligibility will be assessed according to the conditions of our 30-day return policy.
For statutory withdrawals, consumers may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where applicable law permits.
Inspection procedures do not restrict statutory refund deadlines or other mandatory consumer rights.
10. Refunds and Refund Processing Time
Refund Method
Our online store accepts Cash on Delivery (COD) as its payment method.
As COD orders are paid upon delivery, refunds are processed by bank transfer.
Where a refund is due, our customer service team will contact the customer to obtain the bank account information necessary to complete the refund.
Refunds will be transferred to the bank account agreed with the customer.
We do not charge an additional refund processing fee.
Statutory Withdrawal Refunds
Where a valid statutory withdrawal right is exercised, we will reimburse the payments required by applicable law, including eligible standard delivery charges.
Refunds will be made without undue delay and no later than 14 days after we are informed of the consumer's decision to withdraw.
For contracts involving the sale of goods, we may withhold reimbursement until we have received the goods back or the consumer has supplied evidence of having sent them back, whichever occurs first, unless we have offered to collect the goods.
Because the original payment was made by COD, reimbursement will be made by bank transfer with the customer's express agreement, without additional refund fees.
Voluntary 30-Day Returns
For eligible voluntary returns outside the statutory withdrawal period, approved refunds will normally be processed within 14 days after the returned goods have been received and the return has been approved.
This voluntary refund processing arrangement does not override any shorter or mandatory refund deadline required by applicable law.
The time required for the funds to appear in the customer's account may depend on the receiving bank.
11. Original Shipping Charges
We currently offer free Standard Shipping (€0.00) for orders delivered to Germany and Austria.
Where an applicable statutory withdrawal right is exercised, eligible original standard delivery charges will be refunded as required by law.
Where standard shipping was provided free of charge, no standard shipping amount was paid by the customer.
Any additional charges for optional premium delivery services, if offered, will be handled in accordance with applicable law.
12. Exchanges
Where an exchange is available, customers may request one by contacting:
Exchange availability may depend on:
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Product availability;
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Product condition;
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Size, model or variant availability; and
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Applicable delivery arrangements.
Where a direct exchange is not available, the customer may return an eligible product for a refund and place a new order.
Nothing in this section restricts statutory remedies for defective or non-conforming goods.
13. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible at:
We will try to assist where reasonably possible.
Once an order has entered processing or has been dispatched, certain changes may no longer be technically possible.
However, this does not restrict applicable statutory cancellation or withdrawal rights.
14. Items That May Not Be Returnable
Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.
Examples may include:
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Products made to the customer's specifications or clearly personalized;
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Sealed goods that are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery;
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Goods liable to deteriorate or expire rapidly; and
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Other products specifically excluded under applicable consumer law.
Any exclusion will apply only where legally permitted.
Statutory rights concerning defective or non-conforming products remain unaffected.
If you are unsure whether a product is eligible for return, please contact:
15. Customer Responsibilities
Customers should package returned products appropriately to reduce the risk of damage during transportation.
Please follow the return instructions provided by our customer service team and use the free prepaid return label.
We recommend retaining proof of shipment until the return has been completed.
Customers are not required to pay return shipping costs when using the provided prepaid return method.
These instructions do not limit mandatory consumer rights.
16. Statutory Consumer Rights
Our voluntary 30-day return policy is offered in addition to applicable statutory consumer rights.
Nothing in this policy excludes or restricts rights that cannot legally be excluded or limited.
These rights may include:
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The statutory right of withdrawal;
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Rights relating to defective goods;
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Rights relating to goods that do not conform to the contract; and
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Other remedies available under applicable consumer protection law.
Where mandatory consumer law provides greater protection than this policy, the applicable legal requirements prevail.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract. You may also exercise your withdrawal right through another clear statement.
To:
NBI Blockchain Association
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark
Email: support@sdfsf.shop
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods ordered:
Order number:
Ordered on / Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if this form is submitted on paper):
17. Contact Information
For questions concerning returns, refunds, damaged products, withdrawal rights or other order-related matters, please contact:
NBI Blockchain Association
CVR number: 45938328
Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark
Email: support@sdfsf.shop
Telephone: +45 50 16 81 73
When contacting us about an existing order, please include your order number where available.