Last updated: October 31, 2026
This Shipping and Delivery Policy explains how orders placed through our online store are processed, shipped and delivered.
Our online store is operated by:
NBI Blockchain Association
CVR number: 45938328
Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark
Email: support@sdfsf.shop
Telephone: +45 50 16 81 73
Please review this policy before placing an order.
1. Shipping Destinations
We currently offer shipping to customers in Germany and Austria.
Additional European destinations may become available in the future.
Shipping availability may depend on:
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Destination country and postal code;
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Carrier availability;
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Product availability;
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Applicable shipping restrictions; and
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Other logistical limitations.
The available shipping options will be displayed during checkout.
If no shipping option is available for your delivery address, we may currently be unable to deliver to that destination.
2. Order Processing Time
Orders are generally processed within 1–2 business days (Monday to Friday) after they have been successfully placed and confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Order processing includes:
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Order verification;
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Payment confirmation or verification where applicable;
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Preparing products for shipment;
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Packaging; and
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Arranging collection by the applicable carrier.
Processing may occasionally take longer where additional order verification is reasonably required.
3. Estimated Delivery Time
For orders delivered to Germany and Austria, our estimated delivery schedule is:
Order processing time: 1–2 business days (Monday to Friday).
Shipping transit time: 5–7 business days (Monday to Friday), after dispatch.
Estimated total delivery time: 6–9 business days (Monday to Friday), including order processing and shipping transit.
Delivery times are estimates and are not guaranteed delivery dates.
Public holidays, carrier disruptions or other exceptional circumstances may affect delivery times.
4. Shipping Charges
We offer free Standard Shipping (€0.00) for orders delivered to Germany and Austria.
There is no standard shipping charge for eligible orders to these destinations.
The applicable shipping method and shipping charge will be displayed during checkout before the order is submitted.
Customers will not be charged an additional standard shipping fee after placing an order.
5. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation at the email address provided during checkout.
Please review your confirmation carefully, including:
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Recipient name;
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Products ordered;
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Delivery address;
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Postal code;
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Contact information; and
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Order details.
If you notice an error, please contact us as soon as possible at:
6. Shipping Confirmation and Tracking
Once your order has been dispatched, tracking information may be sent to the email address associated with your order.
Where available, shipping confirmation may include:
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Carrier name;
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Tracking number;
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Tracking link; and
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Dispatch information.
Tracking information may require approximately 24–48 hours after shipment to become active in the carrier's system.
If your tracking information does not update after a reasonable period, please contact us at:
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please confirm the following information before submitting an order:
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Full recipient name;
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Street and house number;
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Apartment or unit number, where applicable;
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Postal code;
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City;
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Country; and
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Telephone number or other required contact details.
If you notice an error after placing an order, please contact us immediately at:
If the order has not yet been dispatched, we may be able to update the address.
Once the parcel has been dispatched, we cannot guarantee that the delivery address can be changed.
Any additional costs arising from incorrect delivery information supplied by the customer will be handled in accordance with applicable law.
8. Delivery Delays
Although we aim to deliver orders within the estimated period, delays may occasionally occur.
Possible causes include:
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Carrier congestion;
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Customs processing;
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Public holidays;
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Severe weather;
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Transportation disruptions;
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High seasonal shipping volumes;
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Incorrect delivery information; or
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Other circumstances outside our reasonable control.
If the estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us at:
We will review the shipment and contact the carrier where appropriate.
Nothing in this section limits any mandatory consumer rights concerning delivery.
9. Customs, VAT and Import Charges
For orders delivered to Germany and Austria, NBI Blockchain Association is responsible for all applicable import-related charges, including:
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Import VAT;
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Customs duties;
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Import taxes; and
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Customs clearance fees.
These charges are paid by us and are not charged separately to customers.
Customers in Germany and Austria will not be required to pay additional import VAT, customs duties or customs clearance fees upon delivery.
Any necessary import-related arrangements will be handled by us or our designated logistics providers.
Customs processing may occasionally affect estimated delivery times.
10. Lost Packages
If you believe your parcel may be lost, please first:
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Check the latest tracking information;
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Confirm that the delivery address is correct;
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Check with household members;
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Check any reception desk or designated safe location; and
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Review any delivery notification from the carrier.
If the parcel still cannot be located, please contact us at:
Please include your order number and any available tracking information.
We will investigate the shipment and provide an appropriate solution in accordance with applicable consumer protection law.
Customers are not required to independently resolve a lost shipment with the carrier before contacting us.
11. Damaged Packages
Please inspect your parcel and products as soon as reasonably possible after delivery.
If your parcel or product arrives damaged, please contact us promptly at:
Where reasonably available, please provide:
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Your order number;
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A description of the damage;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the issue, where relevant.
Photographs and videos may assist us in reviewing the issue but do not automatically replace or restrict applicable statutory consumer rights.
Depending on the circumstances, an appropriate solution may include repair, replacement, return, refund or another remedy required by applicable law.
12. Incorrect or Missing Products
If you receive:
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An incorrect product;
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The wrong model or variant;
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A parcel with products missing; or
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Missing accessories or components,
please contact us promptly at:
Please include your order number and a description of the issue.
Photographs of the products received, packaging and shipping label may help us investigate.
We will review the issue and provide an appropriate solution in accordance with applicable law.
13. Failed Delivery Attempts
Carriers may contact customers to:
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Confirm delivery information;
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Arrange delivery;
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Provide tracking information; or
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Resolve a failed delivery attempt.
Please ensure that the contact information provided with your order remains accurate during the delivery period.
If a delivery attempt fails, please follow the carrier's instructions where appropriate.
If you require assistance, please contact us at:
Any further action concerning an unsuccessful delivery will be handled in accordance with applicable consumer protection law.
14. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible at:
We will try to assist where reasonably possible.
Once an order has entered processing or has been dispatched, certain changes may no longer be technically possible.
However, this does not restrict any applicable statutory cancellation or withdrawal rights.
15. Returns
Shipping a new order and returning an existing order are governed by separate procedures.
Please review our Return and Refund Policy for information about:
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Our 30-day voluntary return policy;
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Applicable EU statutory withdrawal rights;
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Return eligibility;
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Return shipping costs;
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Return instructions;
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Defective products; and
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Refund processing.
Customers should follow the return instructions provided through the applicable return process rather than automatically sending products to our registered business address.
For return-related questions, please contact:
16. Circumstances Outside Our Control
Delivery may occasionally be affected by events outside our reasonable control, including:
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Severe weather;
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Natural disasters;
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Transport interruptions;
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Carrier network disruptions;
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Customs delays;
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Strikes;
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Government restrictions;
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Public emergencies; or
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Other comparable events.
Where such events occur, delivery may take longer than originally estimated.
We will handle affected orders in accordance with applicable law.
Nothing in this section limits mandatory consumer rights or remedies.
17. Customer Responsibilities
To help ensure successful delivery, customers should:
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Provide accurate shipping information;
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Provide a valid email address and telephone number;
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Review order details before checkout;
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Monitor available tracking information;
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Respond to reasonable carrier communications; and
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Notify us if a delivery problem occurs.
These responsibilities do not remove or restrict any mandatory consumer rights under applicable law.
18. Contact Information
If you have questions regarding shipping, tracking, delivery delays, damaged parcels or lost shipments, please contact:
NBI Blockchain Association
CVR number: 45938328
Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark
Email: support@sdfsf.shop
Telephone: +45 50 16 81 73
When contacting us regarding an existing shipment, please include your order number and tracking number, where available.