Kontaktinformationen

Contact Information

We are here to assist you with questions regarding our products, orders, shipping, returns, refunds and other customer service matters.

Customer Service

You may contact us regarding:

Product information;
Order enquiries;
Order changes or cancellations;
Shipping and delivery;
Tracking information;
Delayed or lost parcels;
Damaged or incorrect products;
Returns and refunds;
Payment-related questions; and
Privacy or data protection requests.

For general customer service enquiries, please contact:

Email: hansen@nbi.ku.dk
Telephone: 50168173

Order Enquiries

If you are contacting us about an existing order, please include your order number and the email address used when placing the order.

For shipping or tracking enquiries, please also include your tracking number, where available.

Providing this information helps us identify your order and handle your enquiry more efficiently.

Returns and Refunds

If you wish to request a return or refund, please follow the instructions provided in our Return and Refund Policy.

Where a self-service return option is available through our online store or customer account, you may use that option to submit your request.

You may also contact us at:

hansen@nbi.ku.dk

Please include your order number and details of the product concerned.

Important: Our registered business address is not automatically the return warehouse for every order. Please use the return address and instructions provided during the applicable return process.

Damaged, Incorrect or Missing Products

If your order arrives damaged, incorrect or incomplete, please contact us promptly.

Where relevant, please provide:

Your order number;
A description of the issue;
Photographs of the product;
Photographs of the outer packaging; and
A photograph of the shipping label.

This information may help us review the issue and provide an appropriate solution.

Privacy Enquiries

For questions regarding your personal information or to exercise an applicable data protection right, please contact:

Email: hansen@nbi.ku.dk

Please refer to our Privacy Policy for additional information regarding how personal information is collected, used and protected.

Business Contact Details

NBI Blockchain Association
CVR number: 45938328

C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark