Shipping and Delivery Policy

Last updated: August 31, 2026

This Shipping and Delivery Policy explains how orders placed through our online store are processed, shipped and delivered.

Our online store is operated by:

NBI Blockchain Association
CVR number: 45938328

Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark

Email: hansen@nbi.ku.dk
Telephone: 50168173

Please review this policy before placing an order.

1. Shipping Destinations

We currently ship to eligible destinations throughout Europe.

Shipping availability may vary depending on:

• Destination country;
• Postal code;
• Carrier availability;
• Product availability;
• Customs or import restrictions; and
• Other logistical limitations.

The shipping options available for your order will be displayed during checkout.

If no shipping option is available for your address, we may currently be unable to deliver to that destination.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Orders placed on:

• Weekends;
• Public holidays; or
• Non-business days

will normally begin processing on the next business day.

Order processing includes activities such as:

• Order verification;
• Payment confirmation;
• Preparing products for shipment;
• Packaging; and
• Arranging collection by the applicable carrier.

Processing times may occasionally take longer where additional order or payment verification is reasonably required.

3. Estimated Delivery Time

After an order has been dispatched, the estimated shipping time is generally:

5–7 business days after dispatch.

This estimate does not include the 1–2 business day order processing period.

For example, the total period from placing an order to delivery may therefore be longer than 5–7 business days.

Delivery estimates are not guaranteed delivery dates.

The supplied reference material likewise specifies 1–2 business days for processing and approximately 5–7 business days after dispatch for delivery.

4. Shipping Charges

Any applicable shipping charges will be shown during checkout before you complete your order.

Shipping charges, where applicable, may depend on:

• Destination;
• Product;
• Parcel weight or size;
• Shipping method;
• Carrier; and
• Other logistical factors.

The amount displayed during checkout will apply to the relevant order unless otherwise stated.

5. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation at the email address provided during checkout.

Please carefully review your confirmation, particularly:

• Your name;
• Products ordered;
• Delivery address;
• Postal code;
• Contact information; and
• Order details.

If you notice an error, please contact us as soon as possible at:

hansen@nbi.ku.dk

6. Shipping Confirmation and Tracking

Once your order has been dispatched, tracking information may be sent to the email address associated with your order.

Where available, the shipping confirmation may include:

• Carrier name;
• Tracking number;
• Tracking link; and
• Dispatch information.

Tracking information may require approximately 24–48 hours after shipment to become active in the carrier's system.

The provided reference material also notes this possible 24–48 hour tracking activation period.

If your tracking information does not update after a reasonable period, please contact us.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Please confirm the following information before submitting your order:

• Full recipient name;
• Street and house number;
• Apartment or unit number where applicable;
• Postal code;
• City;
• Country; and
• Telephone number or other required contact details.

If you notice an error after placing an order, contact us immediately at:

hansen@nbi.ku.dk

If the order has not yet been dispatched, we may be able to update the address.

Once the parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional costs caused by incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law. This follows the address-error rule contained in the supplied reference material.

8. Delivery Delays

Although we aim to deliver orders within the estimated period, delays may occasionally occur.

Possible causes include:

• Carrier congestion;
• Customs processing;
• Public holidays;
• Severe weather;
• Transportation disruptions;
• High seasonal shipping volumes;
• Incorrect delivery information; or
• Other circumstances outside our reasonable control.

These delay factors are also identified in the supplied reference material.

If the estimated delivery period has passed and your tracking information has not been updated for an extended period, please contact us.

We may review the shipment and contact the carrier where appropriate.

9. Customs, VAT and Import Charges

Orders shipped across national borders may be subject to:

• VAT;
• Customs duties;
• Import taxes;
• Customs clearance charges; or
• Other charges imposed by authorities in the destination country.

Where these charges are included in the purchase price, this will be indicated during checkout where applicable.

Unless expressly stated otherwise, customers are responsible for customs duties, import taxes or other charges imposed independently by the relevant authorities.

The reference material applies the same approach to cross-border customs duties, VAT and import charges.

Customs processing may also affect delivery times.

10. Lost Packages

If you believe that your parcel may be lost, please first:

• Check the latest tracking information;
• Confirm that your delivery address is correct;
• Check with household members;
• Check any reception desk or designated safe location; and
• Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact us at:

hansen@nbi.ku.dk

Please include your order number and any available tracking information.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with our policies and applicable consumer protection law.

11. Damaged Packages

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your parcel or product arrives damaged, please contact us promptly and provide, where reasonably available:

• Your order number;
• A description of the damage;
• Clear photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A video showing the issue where relevant.

Please keep the original packaging until the issue has been reviewed.

The supplied reference material requests the same types of evidence when a shipment arrives damaged.

Depending on the circumstances, an appropriate solution may include a replacement, return or refund.

12. Incorrect or Missing Products

If you receive:

• An incorrect product;
• The wrong model or variant;
• A parcel with products missing; or
• Missing accessories or components,

please contact us promptly.

Please provide:

• Your order number;
• Photographs of the products received;
• Photographs of the package; and
• A photograph of the shipping label.

We will review the issue and provide an appropriate solution.

13. Failed Delivery Attempts

Carriers may contact you to:

• Confirm delivery information;
• Arrange delivery;
• Provide tracking information; or
• Resolve a failed delivery attempt.

Please ensure that the contact information provided with your order remains accurate and accessible during the delivery period.

If a delivery attempt fails, please follow the carrier's instructions or contact the carrier where appropriate.

14. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at:

hansen@nbi.ku.dk

We will try to assist where reasonably possible.

However, once an order has entered processing or has already been dispatched, changes or cancellation may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

15. Returns

Shipping a new order and returning an existing order are governed by separate procedures.

Please review our Return and Refund Policy for information about:

• Our 30-day return policy;
• EU/EEA statutory withdrawal rights;
• Return shipping costs;
• Return instructions;
• Defective products; and
• Refunds.

Customers should follow the return instructions provided through the applicable return process rather than automatically sending a return to our registered business address.

16. Circumstances Outside Our Control

Delivery may occasionally be affected by events outside our reasonable control, including:

• Severe weather;
• Natural disasters;
• Transport interruptions;
• Carrier network disruptions;
• Customs delays;
• Strikes;
• Government restrictions;
• Public emergencies; or
• Other comparable events.

Where such events occur, delivery may take longer than originally estimated.

Nothing in this section limits any mandatory consumer rights under applicable law.

17. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate shipping information;
• Provide a valid email address and telephone number;
• Review order details before checkout;
• Monitor available tracking information;
• Respond to reasonable carrier communications; and
• Notify us promptly if a delivery problem occurs.

18. Contact Information

If you have questions regarding shipping, tracking, delivery delays, damaged parcels or lost shipments, please contact:

NBI Blockchain Association
CVR number: 45938328

Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark

Email: hansen@nbi.ku.dk
Telephone: 50168173

When contacting us regarding an existing shipment, please include your order number and tracking number, where available.