Return and Refund Policy

Last updated: August 31, 2026

Thank you for shopping with us. This Return and Refund Policy explains the conditions under which products may be returned and refunds may be issued.

This policy is operated by:

NBI Blockchain Association
CVR number: 45938328
Registered address: C/O Steen Hansen, Jagtvej 155A, 2200 København N, Denmark
Email: hansen@nbi.ku.dk
Telephone: 50168173

1. 30-Day Return Policy

We offer a 30-day return policy.

Eligible customers may request a return within 30 days after receiving the product, subject to the conditions set out in this policy.

To qualify for a voluntary return, the product should generally:

• Be in the condition in which it was received;
• Be unused or unworn;
• Include all original accessories, parts and components;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by proof of purchase or sufficient information for us to identify the order.

Your statutory consumer rights remain unaffected.

2. How to Request a Return

You may request a return using either of the following methods:

• Through any self-service return option or return portal made available through our online store or your customer account; or
• By contacting us at hansen@nbi.ku.dk.

If contacting us by email, please include:

• Your full name;
• Your order number;
• The email address used for the order;
• The product you wish to return;
• The reason for the return; and
• Photographs or other supporting information where relevant.

After your return request has been submitted, you will receive the applicable return instructions.

Please use the return address and shipping instructions provided during the return process.

3. Return Address

The appropriate return address will be provided after your return request has been submitted and reviewed.

Depending on the product, destination and fulfilment arrangement, the return address may differ from our registered business address.

Do not assume that our registered business address is the applicable return warehouse unless it is specifically provided in your return instructions.

This helps ensure that returned parcels are sent to the correct processing location.

4. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers located in the European Union or European Economic Area may have a statutory right to withdraw from an eligible distance purchase within 14 days, without providing a reason.

The withdrawal period generally begins when you, or a person designated by you other than the carrier, receives the goods, subject to applicable consumer law.

To exercise the right of withdrawal, you must inform us of your decision within the applicable statutory period.

You may do this:

• Through an available online return or withdrawal process; or
• By contacting us at hansen@nbi.ku.dk.

The statutory 14-day withdrawal right is separate from our voluntary 30-day return policy. The reference material likewise distinguishes the 14-day statutory right from the 30-day voluntary return period.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

5. Return Shipping Costs

Statutory 14-Day Withdrawal

Where a consumer exercises an applicable statutory right of withdrawal because they have changed their mind, the consumer is generally responsible for the direct cost of returning the goods, where permitted by applicable law.

Voluntary 30-Day Returns

For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for return shipping costs.

Defective, Damaged or Incorrect Products

We will normally cover reasonable return shipping costs where the return is caused by:

• A defective product;
• A product damaged during delivery;
• An incorrect product;
• Missing parts or components; or
• Another confirmed error attributable to us.

These allocations are consistent with the return-cost structure in the supplied reference policy.

Where we are responsible for the return shipping cost, we may provide a prepaid return label, reimbursement instructions or another appropriate return method.

6. Damaged Products

Please inspect your order after delivery.

If the product or parcel arrives damaged, please submit a return request or contact us promptly at:

hansen@nbi.ku.dk

Please provide, where reasonably available:

• Your order number;
• A description of the damage;
• Photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; and
• A video demonstrating the issue where relevant.

Please keep the original packaging until your claim has been reviewed.

Depending on the circumstances, we may offer an appropriate:

• Replacement;
• Return;
• Repair where appropriate; or
• Refund.

7. Incorrect Products

If you receive a product different from the one you ordered, please submit a return request or contact us promptly.

Please provide:

• Your order number;
• Clear photographs of the product received; and
• A photograph of the shipping label.

Once the issue has been confirmed, we will provide an appropriate solution, which may include a replacement, return or refund.

Reasonable return shipping costs for a confirmed incorrect shipment will normally be covered by us.

8. Missing Products or Components

If your order arrives with a product, accessory, part or component missing, please contact us promptly.

Please provide:

• Your order number;
• Photographs of the products received;
• Photographs of the outer packaging; and
• A photograph of the shipping label.

We will review the matter and provide an appropriate solution.

9. Return Inspection

Once a returned product reaches the designated return location, it may be inspected to confirm:

• The identity of the product;
• Its condition;
• Whether required accessories or components are included;
• Whether the return complies with this policy; and
• Whether any reported defect or issue can be confirmed.

We will notify you when the return has been reviewed.

10. Refunds

If your return is approved, the refund will normally be issued to the original payment method, unless another method is required or agreed.

For voluntary returns under our 30-day return policy, approved refunds are normally processed within 10 business days after approval.

Where an EU/EEA statutory withdrawal right applies, refunds will be handled within the applicable statutory period. This follows the refund timing contained in the reference material.

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

11. Original Shipping Charges

Where required under applicable consumer law, eligible standard delivery charges may also be refunded when a statutory withdrawal right is exercised.

Any additional amount paid for an optional or more expensive delivery method may not be refundable beyond the cost of the least expensive standard delivery option offered, where permitted by law.

For voluntary returns outside a statutory withdrawal right, original shipping charges are generally non-refundable unless otherwise stated or required by law.

12. Exchanges

Where exchanges are available, you may request one through the available return process or by contacting us.

Exchange availability may depend on:

• Product availability;
• Product condition;
• Size, model or variant availability; and
• The destination country.

In some circumstances, the simplest solution may be to return the original product for a refund and place a new order.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist where reasonably possible.

However, once an order has entered processing or has already been dispatched, changes or cancellations may no longer be possible.

Any statutory cancellation or withdrawal rights remain unaffected.

14. Items That May Not Be Returnable

Certain products may be excluded from voluntary returns where permitted by applicable law, including:

• Products made or customized specifically for the customer;
• Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken;
• Perishable products;
• Products that have been materially altered or damaged by the customer; and
• Other products legally excluded from an applicable right of withdrawal.

Where a statutory consumer right applies despite one of the above categories, the applicable law will prevail.

If you are unsure whether your product is eligible for return, please contact us.

15. Customer Responsibility

Customers should ensure that returned products are packaged appropriately to reduce the risk of damage during transportation.

Customers are also responsible for providing accurate information when submitting a return request.

Where a customer is responsible for return shipping, we recommend using a tracked shipping method and retaining proof of shipment until the return has been completed.

16. Statutory Consumer Rights

This policy provides voluntary return arrangements in addition to rights that may exist under applicable consumer protection law.

Nothing in this Return and Refund Policy excludes or restricts any statutory consumer right that cannot legally be excluded or limited.

If mandatory consumer law provides greater protection than this policy, the applicable mandatory law will prevail.

17. Contact Information

For questions concerning returns, refunds, damaged products or other order-related matters, please contact:

NBI Blockchain Association
CVR number: 45938328

Registered address:
C/O Steen Hansen
Jagtvej 155A
2200 København N
Denmark

Email: hansen@nbi.ku.dk
Telephone: 50168173

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.